Comprehensive Support Solutions
Empowering Your NDIS Management Journey
Discover tailored support options designed to enhance your experience with Ausvanta, ensuring seamless operations and peace of mind.
Reach Out for Assistance
We're Here to Help
Our dedicated support team is ready to assist you with any inquiries or issues you may encounter. Contact us today to get the help you need.
Address
Suite 17, 89-97 Jones Street, Ultimo, NSW 2007
Phone
Australia number +61468167862
Explore Our Support Services
At Ausvanta, we offer a variety of support services to meet your needs. Access our comprehensive Help Center for detailed guides and FAQs, reach out via email for prompt assistance, or opt for Priority Support for expedited service. Our Onboarding & Training programs ensure you get the most out of our software, right from the start.
Onboarding Process
Create Your Account
Begin by signing up with your email and setting up your password. Verify your email to activate your account.
Customize Your Profile
Fill out your profile with necessary details, including your organization’s information and preferences.
Explore the Dashboard
Navigate through the dashboard to familiarize yourself with key features like rostering and incident reporting.
System Status
All systems are currently operational. We are hosted on AWS Sydney, ensuring reliability and speed.
Uptime
Response Time
Daily Transactions
Active Users
Support FAQs
Find answers to common questions and get the support you need quickly.
How do I reset my password?
To reset your password, click on 'Forgot Password' on the login page and follow the instructions sent to your email.
What is the response time for support queries?
We aim to respond to all support queries within two business hours.
How can I access the help center?
Visit our website and click on the 'Help Center' link at the top of the page to access resources and guides.
Is there a mobile app available?
Yes, Ausvanta offers a mobile app for both iOS and Android to manage your operations on the go.
What are the benefits of priority support?
Priority support provides faster response times and dedicated assistance for urgent issues.
How do I contact support?
You can contact support via email at info@cognifydigital.co or through the contact form on our website.
Need Assistance? We're Here to Help!
Our dedicated support team is ready to assist you with any questions or issues. Visit our Help Center for comprehensive guides or contact us directly for personalized support. Your success is our priority!