Comprehensive support solutions

Empowering your NDIS management journey

Tailored support options designed to keep your operations seamless โ€” and your team confident.

Support services

Choose the help that suits you

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Help Center

Detailed guides and FAQs for every module โ€” self-serve answers, day or night.

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Email Support

Reach us at support@ausvanta.com.au for prompt assistance from our Australian-based team.

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Priority Support

Expedited responses and a dedicated queue for urgent operational issues.

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Onboarding & Training

Guided setup and training programs so your team gets the most from day one.

Onboarding process

Up and running in three moves

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1 ยท Create your account

Sign up with your email, verify it, and set your password to activate your account.

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2 ยท Customise your profile

Add your organisation's details, services and preferences.

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3 ยท Explore the dashboard

Familiarise yourself with rostering, incident reporting and live operational insight.

System status

All systems operational

Hosted on AWS Sydney for reliability, speed and Australian data residency.

โ— OperationalWeb platform
โ— OperationalWorker mobile app
โ— OperationalAPI & integrations
โ— OperationalEmail notifications
Support FAQs

Quick answers

How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
What is the response time for support queries?
We aim to respond to all support queries within two business hours.
Is there a mobile app available?
Yes โ€” Ausvanta offers a mobile app for both iOS and Android to manage your operations on the go.
What are the benefits of priority support?
Priority support provides faster response times and dedicated assistance for urgent issues.
How can I access the help center?
Click the Help link inside the platform, or browse the guides linked from this page.
How do I contact support?
Email support@ausvanta.com.au or use the contact form on our website.

Need assistance? We're here to help.

Our dedicated support team is ready to assist you with any questions or issues.