Incident management

Capture incidents on the spot. Stay audit-ready, always.

From first report to NDIS Commission timelines โ€” escalation, evidence and registers in one place.

Incident Management in Ausvanta
Key capabilities

What incident management looks like in Ausvanta

01 ยท INCIDENT MANAGEMENT

Structured Incident Reports

Capture detailed incident reports with predefined fields โ€” type, severity, reportability and NDIS deadline โ€” so every report is consistent and complete.

Structured Incident Reports โ€” Ausvanta screenshot
02 ยท INCIDENT MANAGEMENT

Automatic Reportable Flagging

High and Critical incidents are flagged automatically and surface in the 'Requires attention' queue, so urgent matters are never buried.

Automatic Reportable Flagging โ€” Ausvanta screenshot
03 ยท INCIDENT MANAGEMENT

Filter and Follow Up

Slice incidents by severity, status or stage and track follow-up actions โ€” the 30-day trend shows whether things are getting better.

Filter and Follow Up โ€” Ausvanta screenshot
04 ยท INCIDENT MANAGEMENT

Complete Audit Trail

Every action on every incident is logged, giving you transparency and accountability you can hand straight to an auditor.

Complete Audit Trail โ€” Ausvanta screenshot
How it works

Up and running in three steps

1Report

Document the incident with all necessary details on the spot โ€” accuracy and completeness built into the form.

2Flag

Incidents are automatically categorised by severity, with reportable events tracked against NDIS Commission timelines.

3Resolve & learn

Track follow-up actions to closure and use the register to spot patterns before they become problems.

Your questions answered

Common questions

How does Ausvanta help with incident reporting?
Ausvanta provides a structured workflow that ensures incidents are reported accurately and efficiently, with features like severity flagging and audit trails to enhance compliance and accountability.
Can I customise the severity levels for incidents?
Yes, our system allows you to define and customise severity levels to match your organisation's specific needs, ensuring critical incidents receive the attention they require.
Is there a way to track the progress of an incident?
Absolutely. Our platform includes a comprehensive tracking system that lets you monitor the status of each incident, ensuring timely follow-ups and resolution.
What kind of support is available for new users?
We offer a range of support options including a help center, email support, and onboarding training to ensure you get the most out of our software.
How does Ausvanta ensure data security?
Ausvanta is hosted on AWS Sydney, ensuring robust data security and compliance with Australian data residency requirements.
Can I integrate Ausvanta with other systems?
Yes, Ausvanta is designed to integrate seamlessly with other systems, providing a unified solution for all your NDIS management needs.

See incident management in action

Try it with your own data โ€” free for 14 days, unlimited users.