Comprehensive support solutions

Empowering your NDIS management journey

Support options designed to keep your team confident.

Support services

Choose the help that suits you

๐Ÿ“š

Guides & FAQs

Written answers to the questions providers ask most, linked from this page.

โœ‰๏ธ

Email Support

Reach us at hello@ausvanta.com.au for prompt assistance from our Australian-based team.

โšก

Urgent issues

Tell us an issue is urgent and we will treat it that way.

๐ŸŽ“

Onboarding & Training

Guided setup and training programs so your team gets the most from day one.

Onboarding process

Up and running in three moves

๐Ÿ‘ค

1 ยท Create your account

Sign up with your email, verify it, and set your password to activate your account.

โš™๏ธ

2 ยท Customise your profile

Add your organisation's details, services and preferences.

๐Ÿงญ

3 ยท Explore the dashboard

Familiarise yourself with rostering, incident reporting and live operational insight.

Hosting

Where Ausvanta runs

Primary application infrastructure is hosted in AWS's Sydney region.

AWS SydneyPrimary infrastructure
Role-basedAccess controls
AustralianSupport hours
Tell usIf something is down

We do not yet publish a live status page. If something looks wrong, email hello@ausvanta.com.au and we will tell you what we know.

Support FAQs

Quick answers

How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
What is the response time for support queries?
We aim to respond to support queries as quickly as we can during Australian business hours. We do not currently offer a contractual response-time guarantee.
Is there a mobile app available?
Yes โ€” a worker mobile app. Android is available now as a beta โ€” get it on Google Play. iOS is on the roadmap and is not available yet.
What if something is urgent?
Tell us in your message that the issue is urgent and what it is stopping you doing, and we will prioritise it.
Where are the written guides?
The guides and FAQs are linked from this page.
How do I contact support?
Email hello@ausvanta.com.au or use the contact form on our website.

Need assistance? We're here to help.

Our dedicated support team is ready to assist you with any questions or issues.