Refund and Cancellation Policy for the Ausvanta Platform
Effective Date: 24 September 2026
Last Updated: 24 September 2026
1. What this policy covers
This policy explains what happens when you cancel an Ausvanta subscription, and when a refund is and is not given. It should be read with the Terms and Conditions. Where this policy and the Terms differ, the Terms apply.
Prices are in Australian dollars. GST is not currently applicable.
2. Your rights under Australian law come first
Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
If the Platform is not fit for its purpose, does not match its description, or is not supplied with due care and skill, you may be entitled to a remedy — including a refund — regardless of anything else in this policy. A change of mind is not one of those circumstances.
Nothing below prevents us from giving a refund in a particular case where we think it is fair to do so. Giving one does not waive our rights in any other case.
3. Free trial
The trial runs for 14 days and does not require a credit card. Nothing is charged during the trial and it does not convert to a paid plan by itself — you choose a plan when you are ready. If you do not choose one, the trial simply ends.
4. Monthly plans
4.1 You may cancel a monthly plan at any time.
4.2 Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then.
4.3 We do not refund the unused part of a billing period where you have simply changed your mind.
4.4 You will not be charged again after cancellation takes effect.
5. Annual plans
5.1 Annual plans are paid in advance for the year.
5.2 To stop an annual plan renewing, give us written notice at least 60 days before the renewal date. Notice to hello@ausvanta.com.au is enough.
5.3 If you cancel an annual plan partway through the year, that does not by itself entitle you to a pro-rata refund of the remainder. You keep access for the rest of the term you have paid for.
5.4 Clause 2 still applies.
6. Changing plans
Plans are set by your number of active participants, not by how many people you have using the Platform — every plan includes unlimited users. If you move to a higher plan partway through a period, we charge the difference for the remainder of that period. If you move to a lower plan, the change takes effect from the next period.
7. If we change or withdraw the service
If we materially reduce the Platform during a period you have already paid for, or stop providing it, your rights under clause 2 apply and we will work out a fair adjustment with you. If we end your subscription for a reason that is not your breach of the Terms, we will refund the unused part of any prepaid Fees.
8. If we suspend or terminate for breach
If we suspend or end your subscription because of a breach of the Terms or the Acceptable Use Policy, prepaid Fees are not refunded. Clause 2 still applies.
9. Getting your data back
Cancelling does not mean losing your records. You can export your Customer Data before your access ends, and the retention and deletion arrangements in the Terms apply after it does. Ask us if you need help with an export.
10. How to cancel, and how to ask for a refund
Email hello@ausvanta.com.au from an address on your account, telling us your organisation name and what you would like to do. We will acknowledge within 5 business days and tell you the date your cancellation takes effect.
If you are asking for a refund, tell us what went wrong. We will respond within 30 days.
11. If you are not satisfied with our answer
Tell us, and we will look at it again. If you are still not satisfied, you can contact the Australian Competition and Consumer Commission, or your state or territory consumer protection agency. If your complaint is about personal information, our Privacy Policy explains how to complain to the Office of the Australian Information Commissioner.
12. Contact
Neural Networks Group Pty Ltd (ACN 691 933 632, ABN 53 691 933 632), which provides Ausvanta
Suite 17, 89-97 Jones Street, Ultimo, NSW 2007
⦁ Email: hello@ausvanta.com.au
⦁ Phone: 0468 167 862
Document Control
Version Date Author Changes
1.0 24 September 2026 Neural Networks Group Pty Ltd Initial release